SECTION 1 – WHAT DO WE DO WITH YOUR INFORMATION?
This policy applies to any personal information we collect from you, whether from paper and electronic forms, face to face interviews, or electronic communications including our website and social media.
When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.
Our sources of your personal information depend on how we have been engaged to assist you, and include information gathered by: the “New Family Programs for Health Insurance Companies”, Clinical Consultants by telephone or home visitation, information from website enquiries, healthcare providers including GPs and paediatricians and allied health professionals.
In addition to your contact details, personal information that is reasonably required to provide you with our services is also collected.
Because of the nature of our services, we treat this additional information as sensitive information. This may include information regarding you and your family’s relevant health history and personal circumstances especially regarding your parenting needs and concerns.
We cannot provide our services to you anonymously, and if you do not consent or later withdraw your consent to our use of your personal information we will be unable to provide you with the services.
Whether your personal information is on paper or electronic files, we keep it physically secure and in accordance with our internal policies. We take reasonable steps to ensure only authorized people who are aware of this policy and contractually bound to comply with this policy and the Privacy Act can access your personal information. We use file and email storage through recognized commercial ‘Cloud’ service providers who adhere to the Privacy Act requirements.
Although some of your personal information may be stored on a commercial ‘Cloud’ service, we do not disclose your personal information to anyone outside of Australia.
Sometimes we engage internal or external Non-Clinical Service Developers and Providers (“NCSDPs”) to assist in providing our services to you. NCSDPs will have access to the collected personal information. NCSDPs operate under our Clinical Governance Framework, to ensure all quality standards are met and that any of your personal information we disclose to them is also handled in accordance with this policy, and the Privacy Act.
Email marketing: With your permission, we may send you emails about our store, new products and other updates.
SECTION 2 – CONSENT
How do you get my consent?
Depending on the services we are providing, we seek your consent at the time of, or before, collecting any personal information from you. When you are referred to us through another body, such as an insurance company or health service provider, your consent is sought on our behalf through them at the time of referral. If this has not been done, we ask you to tell us when we first contact you.
When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.
If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.
How do I withdraw my consent?
If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at any time, by contacting us at email@example.com or mailing us at: Safe Sleep Space 55 Whitehorse Road, Balwyn, VIC, 3103, Australia
SECTION 3 – DISCLOSURE
We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.
SECTION 4 – RAINMAKER DIGITAL LLC
Our store is hosted on Rainmaker Digital LLC. They provide us with the online e-commerce platform that allows us to sell our products and services to you.
Your data is stored through Rainmaker Digital’s data storage, databases and the general Rainmaker Digital application. They store your data on a secure server behind a firewall.
If you choose a direct payment gateway to complete your purchase, then Rainmaker Digital stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.
All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover.
PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
SECTION 5 – THIRD-PARTY SERVICES
In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.
However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.
For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.
In particular, remember that certain providers may be located in or have facilities that are located in a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.
As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.
When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.
SECTION 6 – SECURITY
To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.
If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.
SECTION 7 – AGE OF CONSENT
By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.
QUESTIONS AND CONTACT INFORMATION
If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our Privacy Compliance Officer at firstname.lastname@example.org